Can I get a replacement if not purchased from an authorized reseller?

Last Updated: Feb 28, 2019 01:56PM EST

No.  For a product to carry the Twelve South one-year warranty, it must be purchased either directly from Twelve South or from one of our authorized resellers.  

*Please note that a dated receipt from an authorized reseller is required for warranty claims, and no warranty request will be granted for any product purchased from an unauthorized seller or for which a receipt from an authorized reseller cannot be provided. We're very sorry, but no exceptions will be made to this requirement under any circumstances.

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