If I refuse my shipment or if it's returned by the carrier as undeliverable, will I receive a full refund?

Last Updated: Jun 29, 2018 09:33AM EDT

No.  If your package is returned to Twelve South for any reason, the cost of shipping will be deducted from your refund.  This includes the shipping fee initially paid, plus any return shipping fees and other costs incurred by Twelve South.  In some countries, this includes VATs and duties which must be paid, even if the package is returned to us or abandoned.

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