May I change the delivery address for my package?

Last Updated: Apr 24, 2018 01:28PM EDT

 Twelve South will not be able to correct or change the delivery address for an order once it has been shipped.  Please track your package on, or and after the first unsuccessful delivery attempt, contact the carrier in your country to provide them with the correct address.

Please note: If you contact us within 30 minutes of the order being submitted, we will do our best to assist you with an address correction, however we ship very quickly so we are not able to guarantee an address change.  After 30 minutes from the submission of the order, an address change or correction will not be possible, nor will we be able to cancel or intercept the package for you.

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