What should I do if package tracking says it was delivered but was not?

Last Updated: Apr 24, 2018 02:15PM EDT

Missing packages are generally found at an alternate door to the residence, or between a door and a screen door, or at a neighbor's house, or sometimes another member of the household has picked it up and put it somewhere but failed to tell the recipient.  In the case of apartments, it is often left at the leasing office.  If you explore all of these possibilities and still do not locate your package, please Contact Us and we'll start a trace investigation with the carrier.
After the trace investigation has been initiated, missing shipments are usually located and successfully delivered within one to three business days.  If neither you nor the carrier are able to locate your package by then, we will reship your order via the original delivery method and pursue a claim with the carrier for the lost shipment.  We apologize, but we are not able to reship your order until the trace investigation has been completed.

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