What if my 2nd Day or Next Day Air shipment arrives late?

Last Updated: Apr 24, 2018 02:15PM EDT

xpedited (2nd Day and Next Day Air) orders placed prior to 2PM Eastern Time on business days will ship the same day, and those placed after 2PM on business days, on weekends, and on holidays will ship the following business day.  If Next Day Air is selected, delivery can be anticipated before 8PM on the next business day after shipping.  If 2nd Day Air is selected, delivery can be anticipated before 8pm on the second business day after shipping

If 2nd Day or Next Day delivery is selected but the order arrives late because we fail to ship it on time, we will refund the amount you paid for expedited shipping.  If your order is delivered late by the carrier despite being shipped on time, and there are no extenuating circumstances such as inclement weather or other 'acts of God', please contact Customer Support.  We'll be happy to investigate this with the carrier and assist you with a shipping refund, if appropriate.*

US Holidays, Saturdays, and Sundays are not business days and are not counted for shipping or delivery.

Orders shipped via FedEx Ground or Free Economy Shipping are not guaranteed to ship or deliver on any specific day, thus no shipping refund or other accommodation will be possible.
 
*Please note that in the case of circumstances beyond their control (such as inclement weather or other "acts of God"), neither FedEx, USPS, DHL nor Twelve South can guarantee on-time delivery.  In these rare cases, shipping refunds cannot be issued no matter which shipping option is selected.

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