Are there exceptions to the Warranty?

Last Updated: May 09, 2018 04:44PM EDT

Products purchased under the following circumstances are not covered by the Twelve South Warranty:

-  Products purchased on clearance from Twelvesouth.com
-  Products purchased on eBay (including from the Twelve South Official Store)
-  Products purchased from an unauthorized seller
-  Products purchased used or refurbished
-  Products purchased from a warehouse or discount store (such as Marshall's or TJ Maxx) or site (such as Warehouse Deals)

Please note that from Amazon.com, the SELLER must be listed as Twelve South, Amazon, or one of our other authorized resellers.  Other sellers may be selling used or counterfeit products, and in any case, will not be covered by the warranty, no matter what claims are made by the seller regarding authenticity or condition.  
 

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